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Help & FAQ

How can we help?

Find answers to common questions about orders, shipping, returns, and products.

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Orders & Shipping

How long does shipping take?

Standard international shipping takes 7–14 business days. Express worldwide shipping takes 3–5 business days. Free shipping applies on orders over $100 and takes 10–20 business days.

Do you ship internationally?

Yes! We ship to 40+ countries worldwide including Tunisia, UAE, Saudi Arabia, France, United Kingdom, Germany, Canada, United States, and many more. Select your country at checkout.

How can I track my order?

Once your order ships, you will receive a confirmation email with your tracking number. You can view your order history in your account under 'My Orders'.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact us at contact@datlji.com as quickly as possible.

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Returns & Refunds

What is your return policy?

We offer free returns within 30 days of delivery. Items must be unopened, in original condition, and accompanied by proof of purchase.

What if I'm not satisfied with my product?

We stand behind every product we sell. If you are not 100% satisfied with the quality of your dates, contact us and we will issue a full refund — no questions asked.

How do I start a return?

Email contact@datlji.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

When will I receive my refund?

Refunds are processed within 3–5 business days of receiving the returned item. You'll receive a confirmation email once the refund is issued.

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Products & Quality

Where do your dates come from?

Our dates are sourced directly from premium farms in Tunisia, Saudi Arabia, and the UAE. Each batch is hand-selected and quality-verified before listing.

Are your products organic?

Some of our products are certified organic — look for the 'Organic' badge on the product page. All products are 100% natural with no artificial additives.

How should I store my dates?

Store in a cool, dry place away from direct sunlight. For best quality, keep in an airtight container. Refrigeration extends freshness to 6–12 months.

What is the shelf life?

Fresh dates last 1–2 months at room temperature, 6–12 months refrigerated. Dried dates last up to 12 months at room temperature.

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Payments & Security

What payment methods do you accept?

We currently accept Cash on Delivery (COD). Credit card payments are coming soon. All transactions are processed securely.

Is my personal information safe?

Yes. All data is encrypted using SSL and we never share your personal information with third parties. Your payment details are never stored on our servers.

Is there a minimum order value?

There is no minimum order value. Free shipping is available on orders over $100.

Still need help?

Our team responds within 24h

Write to us and we'll get back to you as soon as possible.

contact@datlji.com
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